Managing Your Tickets: Exchange

Ticket Management Options

1. Cancellation:

   • All bookings are final and cannot be refunded as per the terms and conditions.

2. Ticket Exchange:

   • You can exchange your tickets for another performance, subject to availability.
   • A 10% administration fee will apply to the exchange.
   • Exchanges must be for tickets of the same price band or higher. Any price difference will be charged in addition to the fee.
   • Exchanges must be processed at least 48 hours before the original performance.
   • The exchange can only be made for the same show at the same theatre.

Process for Ticket Exchange

To initiate a ticket exchange:

• Contact customer service at 0333 009 0997 or via the contact form.
• Provide your booking details along with alternative date, time, area, and seat preferences.
• You can check available options on the website: London Theatre Direct.

Important Notes

• Your current booking will remain active until an exchange is completed.
• All open inquiries will automatically close after 7 days.

Special Circumstances

• If you have purchased Refund Protection and your reason for requesting a refund falls under the valid reasons outlined in the Ticket Plan terms and conditions, you may fill out the Refund Application form online.