FAQs

About Us

• What is STAR?
• Who are London Theatre Direct?
• What are your office hours? How do I contact you?
• How do I receive the Newsletter?

Vouchers

• How do I redeem my voucher?
• Can I use more than one voucher?
• Can I use my voucher more than once?
• How do I book using my Virgin Experience Voucher?
• Is my voucher valid for all shows?
• How long is my voucher valid for?

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Cancellations and Refunds

• Do you offer refunds?
• My event was cancelled, when should I expect a refund?
• I have ticket protection; how do I make a claim for reimbursement?
• Can I exchange my tickets?
• Can I move my booking to a different show?

Access and Restrictions

• Why does my event have an age restriction?
• Are concessions/discounts available for my event?
• What is a relaxed performance?
• How do I book accessibility tickets?
• Can I have a free ticket for my carer?

Booking and Payment

• How do I pay? What payment methods do you accept?
• How do I make a Group booking?
• Do I need a ticket for my child?
• Why am I unable to leave a single seat?
• Can I order tickets from overseas?

Tickets and Confirmation

• Can I collect my tickets at the theatre, or can they be posted?
• How do I download my tickets?
• I haven't received my email confirmation or tickets
• Can you send me an invoice?

At the Theatre

• Can I bring a bag to the theatre?
• What is the running time for my performance?
• What should I wear to the theatre?
• How early should I arrive at the theatre?