FAQs
About Us
- What is STAR?
- Who are London Theatre Direct?
- What are your office hours? How do I contact you?
- How do I receive the Newsletter?
Vouchers
- How do I redeem my voucher?
- Can I use more than one voucher?
- Can I use my voucher more than once?
- How do I book using my Virgin Experience Voucher?
- Is my voucher valid for all shows?
- How long is my voucher valid for?
Cancellations and Refunds
- Do you offer refunds?
- My event was cancelled, when should I expect a refund?
- I have ticket protection; how do I make a claim for reimbursement?
- Can I exchange my tickets?
- Can I move my booking to a different show?
Access and Restrictions
- Why does my event have an age restriction?
- Are concessions available for my event?
- What is a relaxed performance?
- How do I book accessibility tickets?
- Can I have a free ticket for my carer?
Booking and Payment
- How do I pay? What payment methods do you accept?
- How do I make a Group booking?
- Do I need a ticket for my child?
- Why am I unable to leave a single seat?
- Can I order tickets from overseas?
Tickets and Confirmation
- Can I collect my tickets at the theatre, or can they be posted?
- How do I download my tickets?
- I haven't received my email confirmation or tickets
- Can you send me an invoice?