FAQs

About Us

• What is STAR?
• Who are London Theatre Direct?
• What are your office hours? How do I contact you?
• How do I receive the Newsletter?

Vouchers

• How do I redeem my voucher?
• Can I use more than one voucher?
• Can I use my voucher more than once?

Cancellations and Refunds

• Do you offer refunds?
• My event was cancelled, when should I expect a refund?
• I have ticket protection; how do I make a claim for reimbursement?
• Can I exchange my tickets?
• Can I move my booking to a different show?

Access and Restrictions

• Why does my event have an age restriction?
• Are concessions available for my event?
• What is a relaxed performance?
• How do I book access tickets?

Booking and Payment

• How do I pay? What payment methods do you accept?
• How do I make a Group booking?
• Do I need a ticket for my child?
• Why am I unable to leave a single seat?
• Can I order tickets from overseas?

Tickets and Confirmation

• Can I collect my tickets at the Theatre, or can they be posted?
• How do I download my tickets?
• I haven't received my tickets