--- title: My event was cancelled, when should I expect a refund? description: My event was cancelled, when should I expect a refund? --- [Skip to content](https://help.londontheatredirect.com/knowledge/my-event-was-cancelled-when-should-i-expect-a-refund#main-content) English Show submenu for translations ![London Theatre Direct logo square](https://help.londontheatredirect.com/hs-fs/hubfs/CRM/LTD/Template/London%20Theatre%20Direct%20logo%20square.png?width=125&height=125&name=London%20Theatre%20Direct%20logo%20square.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.londontheatredirect.com/knowledge?hsLang=en) 2. [FAQs](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en) 3. [Cancellations and Refunds](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#cancellations-and-refunds) # My event was cancelled, when should I expect a refund? If a show or performance is confirmed as cancelled your booking will automatically be transferred into a voucher. This voucher can be used to make a booking for any show on our [website.](https://www.londontheatredirect.com/) If you would prefer a refund, please contact us using our [contact form](https://www.londontheatredirect.com/email-us) or call us on 03330090997 and we will refund this as soon as possible. Please note that we are unable to process refunds to any other payment type than the one that was originally used. - [FAQs](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#main-content) - [About Us](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#about-us) - [Vouchers](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#vouchers) - [Cancellations and Refunds](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#cancellations-and-refunds) - [Access and Restrictions](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#access-and-restrictions) - [Booking and Payment](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#booking-and-payment) - [Tickets and Confirmation](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#tickets-and-confirmation) - [At the Theatre](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#at-the-theatre) - [Stagedoor Rewards](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#stagedoor-rewards) - [Terms and Conditions](https://help.londontheatredirect.com/knowledge/terms-and-conditions?hsLang=en) - [Hotel Packages Terms and Conditions](https://help.londontheatredirect.com/knowledge/hotel-packages-terms-and-conditions?hsLang=en) - [Privacy Policy](https://help.londontheatredirect.com/knowledge/privacy-policy?hsLang=en) - [Cookies Policy](https://help.londontheatredirect.com/knowledge/cookies-policy?hsLang=en) - [Booking Refund Protection](https://help.londontheatredirect.com/knowledge/booking-refund-protection?hsLang=en) [![](https://help.londontheatredirect.com/hs-fs/hubfs/ltd-theme/assets/ltd-logo.png?width=326&height=214&name=ltd-logo.png)](http://londontheatredirect.com) 55 Strand London UK WC2R 0LQ GPS: 51°30'47.64"N 0°8'28.443"W Copyright © 2025, London Theatre Direct