--- title:  I haven't received my tickets description: Can't find your tickets? Check your confirmation email, download your e-tickets, and learn what to do if your tickets haven't arrived. --- [Skip to content](https://help.londontheatredirect.com/knowledge/i-havent-received-my-tickets#main-content) English Show submenu for translations ![London Theatre Direct logo square](https://help.londontheatredirect.com/hs-fs/hubfs/CRM/LTD/Template/London%20Theatre%20Direct%20logo%20square.png?width=125&height=125&name=London%20Theatre%20Direct%20logo%20square.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.londontheatredirect.com/knowledge?hsLang=en) 2. [FAQs](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en) 3. [Tickets and Confirmation](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#tickets-and-confirmation) # I haven't received my tickets **Check Your Order Confirmation Email** Once your booking is complete, you'll receive an order confirmation email. This email includes a **Get e-Tickets** button, which links directly to the page where you can download your tickets. From there, you can: - Save your tickets to your mobile wallet - Download them to your device - Print them at home - Forward them to other members of your party If you can't find your confirmation email, please check your spam or junk folders and ensure you're looking in the email account used to make the booking.   **Nimax Theatre Group Bookings** If you've booked a show with **The Nimax Theatre Group** and your confirmation email refers to **Online Check-In**, your tickets are issued slightly differently. You will receive an Online Check-In email at least **48 hours before the performance**. Once you've completed the check-in process, your e-tickets or print-at-home tickets will be sent to you. If you haven't received the check-in email, please check your spam or junk folders. Depending on your email provider, there may be more than one spam folder.   **Still Can't Find Your Tickets?** Before contacting us, please check: ✓ Your inbox, spam and junk folders ✓ The email address used to make the booking ✓ Whether your booking confirmation mentions Online Check-In If you're still unable to locate your tickets, **contact us** and our team will be happy to help. - [FAQs](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#main-content) - [About Us](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#about-us) - [Vouchers](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#vouchers) - [Cancellations and Refunds](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#cancellations-and-refunds) - [Access and Restrictions](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#access-and-restrictions) - [Booking and Payment](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#booking-and-payment) - [Tickets and Confirmation](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#tickets-and-confirmation) - [At the Theatre](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#at-the-theatre) - [Stagedoor Rewards](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#stagedoor-rewards) - [Terms and Conditions](https://help.londontheatredirect.com/knowledge/terms-and-conditions?hsLang=en) - [Hotel Packages Terms and Conditions](https://help.londontheatredirect.com/knowledge/hotel-packages-terms-and-conditions?hsLang=en) - [Privacy Policy](https://help.londontheatredirect.com/knowledge/privacy-policy?hsLang=en) - [Cookies Policy](https://help.londontheatredirect.com/knowledge/cookies-policy?hsLang=en) - [Booking Refund Protection](https://help.londontheatredirect.com/knowledge/booking-refund-protection?hsLang=en) [![](https://help.londontheatredirect.com/hs-fs/hubfs/ltd-theme/assets/ltd-logo.png?width=326&height=214&name=ltd-logo.png)](http://londontheatredirect.com) 55 Strand London UK WC2R 0LQ GPS: 51°30'47.64"N 0°8'28.443"W Copyright © 2025, London Theatre Direct