Skip to content
English
  • There are no suggestions because the search field is empty.

 I haven't received my tickets

Check Your Order Confirmation Email

Once your booking is complete, you'll receive an order confirmation email. This email includes a Get e-Tickets button, which links directly to the page where you can download your tickets.

From there, you can:

  • Save your tickets to your mobile wallet
  • Download them to your device
  • Print them at home
  • Forward them to other members of your party

If you can't find your confirmation email, please check your spam or junk folders and ensure you're looking in the email account used to make the booking.

 

Nimax Theatre Group Bookings

If you've booked a show with The Nimax Theatre Group and your confirmation email refers to Online Check-In, your tickets are issued slightly differently.

You will receive an Online Check-In email at least 48 hours before the performance. Once you've completed the check-in process, your e-tickets or print-at-home tickets will be sent to you.

If you haven't received the check-in email, please check your spam or junk folders. Depending on your email provider, there may be more than one spam folder.

 

Still Can't Find Your Tickets?

Before contacting us, please check:

✓ Your inbox, spam and junk folders
✓ The email address used to make the booking
✓ Whether your booking confirmation mentions Online Check-In

If you're still unable to locate your tickets, contact us and our team will be happy to help.