--- title: I booked on the London Theatre Direct website — why haven't my points shown up? description: Only bookings made through the Stagedoor Rewards app earn points. If you booked via the website, that booking won't be added to your balance. To make sure every booking counts, download the app and book directly from there. --- [Skip to content](https://help.londontheatredirect.com/knowledge/i-booked-on-the-london-theatre-direct-website-why-havent-my-points-shown-up#main-content) English Show submenu for translations ![London Theatre Direct logo square](https://help.londontheatredirect.com/hs-fs/hubfs/CRM/LTD/Template/London%20Theatre%20Direct%20logo%20square.png?width=125&height=125&name=London%20Theatre%20Direct%20logo%20square.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.londontheatredirect.com/knowledge?hsLang=en) 2. [FAQs](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en) 3. [Stagedoor Rewards](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#stagedoor-rewards) # I booked on the London Theatre Direct website — why haven't my points shown up? Only bookings made through the Stagedoor Rewards app earn points. If you booked via LondonTheatreDirect.com, that booking won't be added to your balance. To make sure every booking counts, [download the app](https://www.londontheatredirect.com/download) and book directly from there. - [FAQs](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#main-content) - [About Us](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#about-us) - [Vouchers](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#vouchers) - [Cancellations and Refunds](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#cancellations-and-refunds) - [Access and Restrictions](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#access-and-restrictions) - [Booking and Payment](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#booking-and-payment) - [Tickets and Confirmation](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#tickets-and-confirmation) - [At the Theatre](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#at-the-theatre) - [Stagedoor Rewards](https://help.londontheatredirect.com/knowledge/faqs?hsLang=en#stagedoor-rewards) - [Terms and Conditions](https://help.londontheatredirect.com/knowledge/terms-and-conditions?hsLang=en) - [Hotel Packages Terms and Conditions](https://help.londontheatredirect.com/knowledge/hotel-packages-terms-and-conditions?hsLang=en) - [Privacy Policy](https://help.londontheatredirect.com/knowledge/privacy-policy?hsLang=en) - [Cookies Policy](https://help.londontheatredirect.com/knowledge/cookies-policy?hsLang=en) - [Booking Refund Protection](https://help.londontheatredirect.com/knowledge/booking-refund-protection?hsLang=en) [![](https://help.londontheatredirect.com/hs-fs/hubfs/ltd-theme/assets/ltd-logo.png?width=326&height=214&name=ltd-logo.png)](http://londontheatredirect.com) 55 Strand London UK WC2R 0LQ GPS: 51°30'47.64"N 0°8'28.443"W Copyright © 2025, London Theatre Direct