Skip to content
English
  • There are no suggestions because the search field is empty.

How to Use and Redeem Gift Vouchers

Summary: This article explains the applicability of gift vouchers when booking tickets for shows.

Validity of Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase.
  • You can use a gift voucher to book tickets for a show that occurs after the voucher's expiry date, provided that the booking is made before the expiry date.

How to Redeem Your Gift Voucher

  1. Visit the website at londontheatredirect.com.
  2. Select the show and date you wish to book.
  3. Add your desired seats to your basket.
  4. On the Check-Out page, scroll down to the payment method section and select "Gift Voucher."
  5. Enter your voucher code in the designated field that appears.
  6. The system will deduct the voucher value from your total amount.
  7. Complete the booking by following the remaining instructions on the website.

Troubleshooting Voucher Issues

  • If you encounter an "invalid voucher" message, ensure that the booking was attempted before the voucher's expiry date.
  • If your payment fails during the booking process and the voucher appears invalid afterward, contact customer support for assistance.

Conclusion

Gift vouchers provide flexibility for booking shows, allowing you to secure tickets for future performances as long as the booking is completed before the voucher expires. For any issues with redeeming your voucher, customer support is available to help.