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How to Use and Redeem Gift Vouchers

Summary: This article explains the applicability of London Theatre Direct gift vouchers when booking tickets for shows.

Validity of Gift Vouchers
  • Gift vouchers are valid for 12 months from the date of purchase.
  • You can use a gift voucher to book tickets for a show that occurs after the voucher's expiry date, provided that the booking is made before the expiry date.
  • Only London Theatre Direct gift vouchers can be redeeded with London Theatre Direct. Theatre Tokens are not accepted. 
How to Redeem Your Gift Voucher
  1. Visit the website at londontheatredirect.com.
  2. Select the show and date you wish to book.
  3. Add your desired seats to your basket.
  4. On the Check-Out page, scroll down to the payment method section and select "Gift Voucher."
  5. Enter your voucher code in the designated field that appears.
  6. The system will deduct the voucher value from your total amount.
  7. Complete the booking by following the remaining instructions on the website.

 

If your gift voucher expired recently, we may be able to extend this for a short period, please contact us directly.

Troubleshooting Voucher Issues
  • If you encounter an "invalid voucher" message, ensure that the booking was attempted before the voucher's expiry date.

  • If you receive an "Invalid Voucher" message, please ensure that you copy the voucher code directly from the voucher email. Common errors can occur when similar-looking characters are entered incorrectly, such as confusing the number 1 with the letter L, or the number 0 with the letter O. Double-check the voucher code and try again.

  • Another possible reason is that the voucher can only be redeemed on our website. If you try to use it on any other website, the voucher will not be accepted. 
  • If your payment fails during the booking process and the voucher appears invalid afterward, contact customer support for assistance.
Conclusion

Gift vouchers provide flexibility for booking shows, allowing you to secure tickets for future performances as long as the booking is completed before the voucher expires. For any issues with redeeming your voucher, customer support is available to help.