FAQs

About Us

• What are your office hours? How do I contact you?
• How do I receive the Newsletter?
• Who are London Theatre Direct?
• What is STAR?

Vouchers

• Can I use more than one voucher?
• How to Use and Redeem Gift Vouchers
• Steps to Purchase and Share an E-Voucher with Someone
• How long is my voucher valid for?
• Can I use my voucher more than once?
• How do I book using my Virgin Experience Voucher?
• Is my voucher valid for all shows?

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Cancellations and Refunds

• Can I exchange my tickets?
• How to Exchange Your Tickets for a Different Performance
• Managing Your Tickets: Exchange
• Administrative Fee for Ticket Exchanges
• Open Air Theatre Weather Policy
• I have ticket protection; how do I make a claim for reimbursement?
• Do you offer refunds?
• Can I move my booking to a different show?
• My event was cancelled, when should I expect a refund?

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Access and Restrictions

• Are concessions/discounts available for my event?
• Can I have a free ticket for my carer?
• How do I book accessibility tickets?
• Why does my event have an age restriction?
• What is a relaxed performance?

Booking and Payment

• How do I pay? What payment methods do you accept?
• Do I need a ticket for my child?
• Why am I unable to leave a single seat?
• Can I order tickets from overseas?
• How do I make a Group booking?

Tickets and Confirmation

• Resend your Confirmation Email
• I haven't received my tickets
• How do I download my tickets?
• Can you send me an invoice?
• Can I collect my tickets at the theatre, or can they be posted?

At the Theatre

• Can I bring a bag to the theatre?
• What is the running time for my performance?
• What should I wear to the theatre?
• How early should I arrive at the theatre?

Stagedoor Rewards

• Can I transfer my Stagedoor Rewards points to someone else?
• How do I earn points?
• What happens to my Stagedoor Rewards points if a booking is cancelled?
• Will I pay fees via Stagedoor Rewards?
• I booked on the London Theatre Direct website — why haven't my points shown up?
• Can I use my points on the London Theatre Direct website?
• How do I redeem my Stagedoor Rewards points?
• Do Stagedoor Rewards points expire?

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