--- title: FAQs | Help Centre description: FAQs --- [Skip to content](https://help.londontheatredirect.com/knowledge/faqs#main-content) English Show submenu for translations ![London Theatre Direct logo square](https://help.londontheatredirect.com/hs-fs/hubfs/CRM/LTD/Template/London%20Theatre%20Direct%20logo%20square.png?width=125&height=125&name=London%20Theatre%20Direct%20logo%20square.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.londontheatredirect.com/knowledge) 2. [FAQs](https://help.londontheatredirect.com/knowledge/faqs) # FAQs ## About Us - [What are your office hours? How do I contact you?](https://help.londontheatredirect.com/knowledge/what-are-your-office-hours-how-do-i-contact-you) - [How do I receive the Newsletter?](https://help.londontheatredirect.com/knowledge/how-do-i-receive-the-newsletter) - [Who are London Theatre Direct?](https://help.londontheatredirect.com/knowledge/who-are-london-theatre-direct) - [What is STAR?](https://help.londontheatredirect.com/knowledge/what-is-star) ## Vouchers - [How to Use and Redeem Gift Vouchers](https://help.londontheatredirect.com/knowledge/how-to-use-and-redeem-gift-vouchers) - [Can I use more than one voucher?](https://help.londontheatredirect.com/knowledge/can-i-use-more-than-one-voucher) - [Steps to Purchase and Share an E-Voucher with Someone](https://help.londontheatredirect.com/knowledge/how-to-purchase-and-forward-an-e-voucher-to-a-recipient) - [How long is my voucher valid for?](https://help.londontheatredirect.com/knowledge/how-long-is-my-voucher-valid-for) - [Can I use my voucher more than once?](https://help.londontheatredirect.com/knowledge/can-i-use-my-voucher-more-than-once) - [How do I book using my Virgin Experience Voucher?](https://help.londontheatredirect.com/knowledge/how-do-i-book-using-my-virgin-experience-voucher) - [Is my voucher valid for all shows?](https://help.londontheatredirect.com/knowledge/is-my-voucher-valid-for-all-shows) See less ▼ ## Cancellations and Refunds - [Can I exchange my tickets?](https://help.londontheatredirect.com/knowledge/can-i-exchange-my-tickets) - [Managing Your Tickets: Exchange](https://help.londontheatredirect.com/knowledge/managing-your-tickets-exchange) - [How to Exchange Your Tickets for a Different Performance](https://help.londontheatredirect.com/knowledge/how-to-exchange-your-tickets-for-a-different-performance) - [Administrative Fee for Ticket Exchanges](https://help.londontheatredirect.com/knowledge/administrative-fee-for-ticket-exchanges) - [Open Air Theatre Weather Policy](https://help.londontheatredirect.com/knowledge/open-air-theatre-weather-policy) - [I have ticket protection; how do I make a claim for reimbursement?](https://help.londontheatredirect.com/knowledge/i-have-ticket-protection-how-do-i-make-a-claim-for-reimbursement-) - [Do you offer refunds?](https://help.londontheatredirect.com/knowledge/do-you-offer-refunds) - [Can I move my booking to a different show?](https://help.londontheatredirect.com/knowledge/can-i-move-my-booking-to-a-different-show) - [My event was cancelled, when should I expect a refund?](https://help.londontheatredirect.com/knowledge/my-event-was-cancelled-when-should-i-expect-a-refund) See less ▼ ## Access and Restrictions - [Are concessions/discounts available for my event?](https://help.londontheatredirect.com/knowledge/are-concessions-available-for-my-event-) - [Can I have a free ticket for my carer?](https://help.londontheatredirect.com/knowledge/can-i-have-a-free-ticket-for-my-carer) - [How do I book accessibility tickets?](https://help.londontheatredirect.com/knowledge/how-do-i-book-access-tickets) - [Why does my event have an age restriction?](https://help.londontheatredirect.com/knowledge/why-does-my-event-have-an-age-restriction) - [What is a relaxed performance?](https://help.londontheatredirect.com/knowledge/what-is-a-relaxed-performance) ## Booking and Payment - [Why am I unable to leave a single seat?](https://help.londontheatredirect.com/knowledge/why-am-i-unable-to-leave-a-single-seat) - [Do I need a ticket for my child?](https://help.londontheatredirect.com/knowledge/do-i-need-a-ticket-for-my-child) - [How do I make a Group booking?](https://help.londontheatredirect.com/knowledge/how-do-i-make-a-group-booking) - [How do I pay? What payment methods do you accept?](https://help.londontheatredirect.com/knowledge/how-do-i-pay-what-payment-methods-do-you-accept) - [Can I order tickets from overseas?](https://help.londontheatredirect.com/knowledge/can-i-order-tickets-from-overseas) ## Tickets and Confirmation - [I haven't received my tickets](https://help.londontheatredirect.com/knowledge/i-havent-received-my-tickets) - [Can you send me an invoice?](https://help.londontheatredirect.com/knowledge/can-you-send-me-an-invoice) - [How do I download my tickets?](https://help.londontheatredirect.com/knowledge/how-do-i-download-my-tickets) - [Can I collect my tickets at the theatre, or can they be posted?](https://help.londontheatredirect.com/knowledge/can-i-collect-my-tickets-at-the-theatre-or-can-they-be-posted) - [Resend your Confirmation Email](https://help.londontheatredirect.com/knowledge/how-to-request-a-resend-of-your-email-confirmation-for-tickets) ## At the Theatre - [Can I bring a bag to the theatre?](https://help.londontheatredirect.com/knowledge/can-i-bring-a-bag-to-the-theatre) - [What is the running time for my performance?](https://help.londontheatredirect.com/knowledge/what-is-the-running-time-for-my-performance) - [What should I wear to the theatre?](https://help.londontheatredirect.com/knowledge/what-should-i-wear-to-the-theatre) - [How early should I arrive at the theatre?](https://help.londontheatredirect.com/knowledge/how-early-should-i-arrive-at-the-theatre) ## Stagedoor Rewards - [Can I transfer my Stagedoor Rewards points to someone else?](https://help.londontheatredirect.com/knowledge/can-i-transfer-my-stagedoor-rewards-points-to-someone-else) - [How do I earn points?](https://help.londontheatredirect.com/knowledge/how-do-i-earn-points) - [What happens to my Stagedoor Rewards points if a booking is cancelled?](https://help.londontheatredirect.com/knowledge/what-happens-to-my-stagedoor-rewards-points-if-a-booking-is-cancelled) - [Will I pay fees via Stagedoor Rewards?](https://help.londontheatredirect.com/knowledge/will-i-pay-fees-via-stagedoor-rewards) - [I booked on the London Theatre Direct website — why haven't my points shown up?](https://help.londontheatredirect.com/knowledge/i-booked-on-the-london-theatre-direct-website-why-havent-my-points-shown-up) - [Can I use my points on the London Theatre Direct website?](https://help.londontheatredirect.com/knowledge/can-i-use-my-points-on-the-london-theatre-direct-website) - [How do I redeem my Stagedoor Rewards points?](https://help.londontheatredirect.com/knowledge/what-can-i-redeem-my-stagedoor-rewards-points-for) - [Do Stagedoor Rewards points expire?](https://help.londontheatredirect.com/knowledge/do-stagedoor-rewards-points-expire) See less ▼ - [FAQs](https://help.londontheatredirect.com/knowledge/faqs#main-content) - [About Us](https://help.londontheatredirect.com/knowledge/faqs#about-us) - [Vouchers](https://help.londontheatredirect.com/knowledge/faqs#vouchers) - [Cancellations and Refunds](https://help.londontheatredirect.com/knowledge/faqs#cancellations-and-refunds) - [Access and Restrictions](https://help.londontheatredirect.com/knowledge/faqs#access-and-restrictions) - [Booking and Payment](https://help.londontheatredirect.com/knowledge/faqs#booking-and-payment) - [Tickets and Confirmation](https://help.londontheatredirect.com/knowledge/faqs#tickets-and-confirmation) - [At the Theatre](https://help.londontheatredirect.com/knowledge/faqs#at-the-theatre) - [Stagedoor Rewards](https://help.londontheatredirect.com/knowledge/faqs#stagedoor-rewards) - [Terms and Conditions](https://help.londontheatredirect.com/knowledge/terms-and-conditions) - [Hotel Packages Terms and Conditions](https://help.londontheatredirect.com/knowledge/hotel-packages-terms-and-conditions) - [Privacy Policy](https://help.londontheatredirect.com/knowledge/privacy-policy) - [Cookies Policy](https://help.londontheatredirect.com/knowledge/cookies-policy) - [Booking Refund Protection](https://help.londontheatredirect.com/knowledge/booking-refund-protection) [![](https://help.londontheatredirect.com/hs-fs/hubfs/ltd-theme/assets/ltd-logo.png?width=326&height=214&name=ltd-logo.png)](http://londontheatredirect.com) 55 Strand London UK WC2R 0LQ GPS: 51°30'47.64"N 0°8'28.443"W Copyright © 2025, London Theatre Direct